Shipping policy

Shipping Policy

Last Updated: July 30, 2026

Thank you for shopping with Modern Rack. We work with trusted third-party suppliers and fulfillment partners to deliver your order as quickly and securely as possible. Please review the information below before placing your order.

Order Processing and Delivery

Orders are generally delivered within 3–7 business days after your order has been confirmed.

Business days are Monday through Friday and do not include weekends or public holidays. Delivery estimates may vary depending on:

Your shipping location
Product availability
Carrier delays
Severe weather
Holidays or peak shopping periods
Supplier or fulfillment-center processing times

Delivery dates are estimates and cannot be guaranteed.

Order Confirmation and Tracking

After placing your order, you will receive an order confirmation email.

Once your order has shipped, tracking information will be sent to the email address or phone number provided during checkout. Please allow up to 48 hours for tracking information to become active.

Multiple Packages

Because Modern Rack works with multiple suppliers, products from the same order may be shipped separately.

You may receive:

More than one package
Different tracking numbers
Packages arriving on different days

You will not be charged additional shipping fees because an order is divided into multiple shipments.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify your:

Full name
Street address
Apartment or unit number
City, state, and postal code

Modern Rack is not responsible for orders delivered incorrectly because of an incomplete or inaccurate address provided by the customer.

Address changes are not guaranteed after an order has been submitted. Contact us immediately if you need to request a correction.

Delayed Orders

Occasional carrier, supplier, customs, weather, or holiday delays may occur outside of our control.

If your tracking information has not updated for several business days, please contact us so we can review the shipment with our fulfillment partner.

A delayed tracking update does not necessarily mean that the package has been lost.

Lost, Stolen, or Delivered Packages

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your property, mailbox, front desk, or designated delivery area.
Ask household members, neighbors, or building management.
Contact the shipping carrier using your tracking number.
Contact Modern Rack if the package still cannot be located.

Modern Rack is not responsible for packages that are lost or stolen after the carrier confirms delivery. However, we will make a reasonable effort to help you investigate the issue.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos or videos of the item
Photos of the packaging and shipping label, when applicable

Do not discard the item or packaging until your request has been reviewed.

Returned or Refused Packages

If a package is returned because of an incorrect address, failed delivery attempt, refusal, or failure to collect the shipment, the customer may be responsible for any reshipping costs.

Original shipping fees may be non-refundable.

Order Changes and Cancellations

Orders begin processing shortly after they are submitted. We cannot guarantee that an order can be changed or canceled after purchase.

Contact us as soon as possible if you need assistance. If the order has already entered fulfillment or shipped, it may no longer be eligible for cancellation.