Returns and refunds
Unopened items: unopened, sealed jars may be returned within 30 days of delivery for a refund of the item price. The customer pays tracked return shipping; original shipping charges are non-refundable.
Opened or used cosmetics are final sale for hygiene reasons.
Wrong, damaged or defective items: email support@honeybuff.com within 48 hours of delivery for a wrong item or visible transit damage, or within 7 days for a product defect such as a broken seal, with your order number and photos of the item, the box and the label. We replace or refund the item.
How to return: email support@honeybuff.com first for a return authorisation and the return address. Refunds go to the original payment method after the return is inspected, usually within 5–10 business days.
Cancellations: email us immediately; a cancellation is not guaranteed once fulfilment has started and is effective only when confirmed in writing.
Nothing here limits consumer rights that cannot be waived.